Resume.pdfEducation
Georgia Institute of Technology
Master of Science, Industrial and Product Design
Atlanta, GA
· NSF NRT SUSMED Research Fellow
· Concentrated on HCI and Human-Centered Design & Research
Georgia Institute of Technology
Bachelor of Science, Industrial and Product Design
Atlanta, GA
· Concentrated on User-Centered Design and Business Strategy
Work Experience
NSF - Sustainable Development of Smart Medical Devices (SUSMED)
NRT Research Trainee
Atlanta, GA ㅣ Jan 25’ - Present
Georgia Tech Research Institute (GTRI - ICL)
LLM Design Science Research & Design
Information and Communication Lab, Software Engineering and Analytics Division
Atlanta, GA ㅣ Apr 24’ - Dec 24’
Samsung Research America
UX Design Research Intern
Mobile Platform and Solution Lab, KNOX, B2B UX/PM team
Mountain View, CA ㅣ May 24’ - Aug 24’
MultiSense Design Research Studio
Research Assistant II
Atlanta, GA ㅣ Aug 23’ - Apr 24’
Bits of Good - GTHack4Impact
Product Designer
Interactive Clinician Dashboard (Brain Excercise Initiative/Healing4Heroes) 401(c)
Atlanta, GA ㅣ Aug 22’ - Apr 24’
Porsche Digital
UX Research Intern
US UX team
Atlanta, GA ㅣ Feb 23’ - Aug 23’
Wellness Technology Lab
Graduate Research Assistant
Atlanta, GA ㅣ Aug 22’ - Aug 23’
CoStar Group
UX Design Intern
Atlanta, GA ㅣ Jun 22’ - Aug 22’
Sugarhill Academy
Product Coordinator
Sugar Hill, GA ㅣ Jun 2018 - Present
SK C&C
Technical Assistant
Remote, Commerce, GA ㅣ Jan 2021 - Apr 2021
•
Assisted newly arrived IT experts from Korea who had been hired to establish an MES system for a new battery factor operated by SK Holdings
•
Facilitated a complex system of scheduling and ensured adherence to proper health protocols
•
Translated technical deliverables from Korean to English to support end-users
J Dental Care
Dental assistant
Duluth, GA ㅣ May 2018 - Oct 2021
•
Assisted dentists while performing a wide range of procedures, including implant surgery, extractions, crown and bridge preparations, denture fittings and related procedures, restorative fittings, root canal therapy, and routine cleanings.
•
Worked directly with patients to address their concerns and educate them about the reasons for their visits. Coordinated work with the dental lab to ensure accurate crowns and other fittings that met patients’ requirements.
•
Facilitated transactions with insurance companies and public healthcare plans. Observed bitewing, periapical, and panoramic x-rays and recorded results in patients’ dental records.
Selected Project
Emory Brain Health Center
User Experience Researcher
Atlanta, GA ㅣ May 2018 - Aug 2018
•
Developed project deliverables including visual mockups of potential EBHC△s waiting room design improvements using data-driven analytics
•
An interdisciplinary collaborative endeavor to improve patient experience and efficiency in the waiting room of the healthcare facilities
•
Conducted Functional Scenario Analysis method in the multiple-step process: literature review, surveys, spatial analysis, and comparing analysis
•
Conducted ethnographical research and onsite interviews with patients and staff members at the health center to understand waiting as a common human experience
•
The research culminated in a manuscript entitled "How design can afford patient experience?"
Chick-Fil-A
User Experience Researcher
Atlanta, GA ㅣ May 2018 - Aug 2018
•
Collected and synthesized user data from ethnographic data, market research, and user interviews for Chick-Fil-A
•
Utilized behavioral data and ordering patterns to understand the Chick-Fil-A customer profile in the airport setting
Volunteer Experience
Compassion World
English - Korean Interpret
Remote, GA ㅣ May 2021 - Sep 2021
•
Translated Korean and English for more than 35 Korean children and their anglophone sponsors.
•
Nurtured relationships between children and sponsors.
Consulate General of the Republic of Korea in Atlanta
Presidential Election Poll / Voter Registration Assistant
Atlanta, GA ㅣ May 2014 - Sep 2018
•
Served as a liaison with Korean federal government agencies to assist in voter registration for the 17th and 18th presidential elections.
•
Helped senior Korean voters navigate the registration process, verified voter identities, and ensured adherence to election protocols.
•
Provided direct support to voters, addressing inquiries and ensuring compliance with all voter registration requirements, and featured in national Korean news, Joongang-il-bo.
B-Side
Google UX Design Certificate powered by Coursera
Foundation of UX design
Onlineㅣ Feb 2022
•
Completed this course to further understand the identification of user needs and the testing methods of early concepts
IBM
Enterprise Design Thinking Practitioner
Onlineㅣ Jan 2021
•
Specialized in the curated selection of ideal research practices that further push designers to prioritize users over products
Super-Hi
Front-End Coding Online Course
Onlineㅣ Jan 2021
•
Completed online coursework that taught front-end coding (HTML, CSS, Java) and refined website creation skills